TSFW Coalition (“the Company”) values your personal information and complies with applicable laws such as the Personal Information Protection Act.
① The Company collects the following personal information for membership registration, inquiries, and service applications:
1. When registering: name, login ID, password, mobile phone number, email
2. When applying for services: address, payment information
② During service use or business processing, service use records, access logs, cookies, IP addresses, payment records, and records of improper use may be automatically generated and collected.
③ Information is collected through the website, written forms, bulletin boards, email, event participation, delivery requests, phone, fax, and automated data collection tools.
① The Company uses collected personal information for the following purposes:
1. Fulfillment of service contracts and billing
Providing content, processing purchases and payments, shipping goods or invoices, identity verification for financial transactions, and related services
2. Member management
Identity verification, preventing unauthorized or fraudulent use, confirming intent to register, verifying age or legal guardian consent for children under 14, handling complaints, and issuing notices
3. Marketing and advertising
Delivering promotional information, analyzing access frequency, and compiling statistics on service use
① By default, the Company deletes personal information without delay once the purpose of collection and use has been fulfilled.
However, certain information may be kept for the periods below for the following reasons:
1. Retention under the Company’s internal policy
Even after a member withdraws, the Company may retain their information for 5 years from the date of contract termination to prevent repeated fraudulent use, resolve disputes, and cooperate with investigations by authorities
.2. Retention required by law
Where retention is required under applicable laws, such as the Act on Consumer Protection in Electronic Commerce, the Company keeps information for the periods below:
Records of contracts or withdrawal of contracts
Retention reason: Act on Consumer Protection in Electronic Commerce
Retention period: 5 years
Records of payment and supply of goods
Retention reason: Act on Consumer Protection in Electronic Commerce
Retention period: 5 years
Records of consumer complaints or dispute resolution
Retention reason: Act on Consumer Protection in Electronic Commerce
Retention period: 3 years
Log records
Retention reason: Protection of Communications Secrets Act
Retention period: 3 months
① Generally, the Company deletes personal information without delay once the purpose of collection and use has been fulfilled.
The procedures and methods are as follows:
1. Destruction procedure
Information entered for membership registration, etc. is transferred to a separate database (or, in the case of paper, a separate file cabinet) after the purpose is fulfilled, and stored for a certain period in accordance with internal policies and relevant laws (see Retention Period), then destroyed.
Personal information transferred to a separate database is not used for any purpose other than retention, unless required by law.
2. Destruction method
Personal information stored in electronic file format is deleted using technical methods that prevent the records from being restored.
① The Company does not, in principle, provide users’ personal information to third parties.
However, exceptions are made in the following cases:
1. When the user has given prior consent
2. When required by law, or when an investigative agency requests it in accordance with legally prescribed procedures and methods
① The Company may entrust the handling of collected personal information to the external service providers below in order to perform its services.
1. Entrusted party: [택배사 이름]
2. Entrusted party: Toss Payments
① Users may access or modify their registered personal information at any time and may request cancellation of membership.
② Viewing or editing personal information is available via “Edit Personal Information” (or “Modify Member Information”).
Withdrawal of consent or cancellation of membership is handled through “Delete Account,” followed by an identity verification process, after which the information can be viewed, corrected, or deleted.
③ Users may also request action by contacting the Personal Information Protection Officer in writing, by phone, or by email, and the Company will respond without delay.
④ If correction of an error in personal information is requested, that information will not be used or provided until the correction is completed.
If incorrect information has already been provided to a third party, the Company will notify the third party without delay so that the correction can be made.
⑤ Personal information deleted or canceled at the user’s request is processed in accordance with the retention period specified in the “Retention and Use Period,” and cannot be accessed or used for any other purpose.
① The Company uses cookies and other tools that store and retrieve user information.
A cookie is a small text file sent from the server operating the website to the user’s browser and stored on the computer’s hard drive.
The Company uses cookies for the following purposes:
1. Purpose of using cookies
Analyze visits and usage frequency for members and non-members
Identify user preferences and interests, track activity, and measure participation in events or visit counts
Provide targeted marketing and personalized services based on this data
Users may choose whether to allow cookies.
Cookies may be fully allowed, stored only after confirmation each time, or completely refused through browser settings.
2. How to refuse cookies
Cookie storage can be refused by adjusting web browser settings to allow all cookies, require confirmation before storage, or block all cookies.
Refusing cookies may result in limited availability of some services.
① Users may report any personal information–related inquiries or complaints arising from the use of the Company’s services to the Personal Information Protection Officer or the relevant department.
② The Company will provide prompt and sufficient responses to such reports.
③ Reports or inquiries regarding personal information infringement may be filed with the following agencies:
Personal Information Infringement Report Center: privacy.kisa.or.kr / 118
Personal Information Dispute Mediation Committee: kopico.go.kr / 1833-6972
Supreme Prosecutors’ Office Cyber Investigation Division: spo.go.kr / local code + 1301
National Police Agency Cyber Bureau: cyberbureau.police.go.kr / 182